Frequently Asked Questions
What payment methods do you accept?
We accept Visa, Mastercard, Discover, AMEX, Procurement Cards with Visa/Mastercard Logo. We also accept payments through AfterPay, so that you can make payments on a larger purchase.
How do I refund my order?
To get a refund you have to request a return via our return form. Please refer to our Return Policy in the footer of our website.
Why was my order canceled?
If your order was canceled please refer to the email used on your order for any updates. Sorry for any inconvenience this may have caused.
How long does a refund take?
Refund timelines vary by issue. Please respond to your original order email to ask questions about your refund specifically.
Where do you ship from?
We ship from Hammond, IN in the USA.
How long does shipping/delivery take?
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. If you have placed an order, please check the tracking sent via email for more information.
What countries do you ship to?
We currently only ship to the USA and Canada.
Are these bow tie sets handmade?
Yes, these bow ties are made by the owner and entrepreneur LuShana Williamson.
What materials do you use for your bow-ties and ascots?
We use satins, silks, cotton fabrics to create our special bow-ties and ascots.
Is this business Black-Owned?
Yes, this is a 100% Black-Owned Business.
Is this business Woman-Owned?
Yes, this is a 100% Woman-Owned Business.